Refund Policy – Hathor Construction Ltd

 

1. Overview

At Hathor Construction Ltd, we are committed to delivering high-quality construction services and ensuring customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our services.

2. Deposits & Payments

• All deposits and payments made for construction services are non-refundable unless otherwise agreed in writing.

• Payments are required as per the contract schedule and are used to secure materials, labor, and project planning.

3. Service Cancellations

• If a project is canceled by the client before work has commenced, a partial refund may be issued at the discretion of Hathor Construction Ltd, deducting any administrative and preparatory costs incurred.

• If cancellation occurs after work has begun, no refund will be provided.

4. Unsatisfactory Work & Disputes

• If you are dissatisfied with our service, please contact us immediately to discuss the issue.

• We will assess any claims and, where applicable, provide remedies such as repairs or service adjustments rather than refunds.

5. Material & Third-Party Costs

• Costs incurred for materials and third-party services (such as subcontractors or permits) are non-refundable once purchased or committed.

6. Exceptions

Refunds may be issued under exceptional circumstances, such as:

• Failure to start the project within a reasonable time frame without valid reason.

• Breach of contract by Hathor Construction Ltd.

7. Contact Us

For any questions regarding this Refund Policy, please contact us:
📞 07984733570
📧 Sales@Hathorconstruction.co.uk